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Privacy Policy

 

 

Who we are

For the purpose of privacy law *, the data controller is Yorkshire’s Finest Hampers Our registered company number is:***

Yorkshire’s Finest Hampers is registered with the ICO. Our registration number is: C1137836

Phone: 01347820650

Email: contactus@yorkshiresfinesthampers.com

Registered Business Address: Holly Tree Cottage, Skewsby, York, YO61 4SG

Purpose

This Privacy Notice tells you what to expect when we collect personal information about you. Information may be collected for the following business activities associated with Yorkshire’s Finest Hampers:

  • To provide our services to you, we need to collect, process and store information about you, some of which may be personal or sensitive in nature.
  • We use your information to provide our services and to administer, support, improve and develop our business generally and to enforce our legal rights. If we intend to use your information for a different purpose, we’ll do so in ways consistent with Privacy Law or, wherever possible, by notifying you in advance.

We only use your information for the specific purpose(s) for which it has been provided to us or collected as detailed in this notice.

 

Changes to our Privacy Notice

We review this notice regularly as part of our internal processes or as our services, activities, or regulatory requirements change. It’s subject to change at any time, but the most up to date version is published on our website.

 

Information we collect from you and what we do with it

We collect and process a variety of information from you and about you. In most cases, the information we collect about you is provided by you directly. This is one of the ways we can ensure the information we collect is as accurate and up to date as possible. We’ll usually do this when you first contact us, and we may ask you to confirm your details on subsequent contacts from time to time.

The type of information collected from you and obtained about you will vary depending on your relationship with us, the services you are requesting and your chosen method of contacting us. However, in almost all cases we are likely to ask you to provide:

  • Name, address and date of birth – to verify your identity and help us prevent fraud.
  • Contact details (including phone number and e-mail address) – to update you about the services you’ve requested or received from us or to contact you with other information related to our business, deliver purchased services to you.
  • Financial information (including method of payment and bank account details) – to bill you for the services you receive from us and manage your payment arrangements (we may ask you for documented evidence of the above and will keep digital copies for validation and audit purposes).
  • If you contact us by telephone, we’ll keep a record of the contact.
  • If you use our website, we’ll keep a record of the contact and we may collect additional information about you to provide a better digital service and website functionality. This may include technical information, the Internet protocol (IP) address you have used to connect to the internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); services you viewed of searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

 

We may store and use your personal information as is necessary for the performance of a contract between you and us and/or is necessary for our legitimate interests for the purpose of:

  • Administering any requests for our services and queries.
  • Carrying out anti-fraud and anti-money laundering checks and verifying your identity.
  • Where appropriate assessing financial and insurance risks, including by carrying out credit reference checks and credit scoring assessments and calculating your payments.
  • Using your payment details to process payments relating to your orders.
  • Handling any complaints.
  • Communicating with you about the services you have requested.
  • Using your details for marketing purposes (see below).
  • Administering debt recoveries, where you lawfully owe us money under a contract or otherwise.
  • Undertaking market research and statistical analysis, including analysing your use of our website.
  • Fulfilling our obligations owed to a relevant regulator, tax authority, or revenue service.

Your Privacy Rights

We take the protection of your personal data very seriously and respect your privacy on accordance with data protection legislation and best practice. You have rights relating to your personal information – you can find more information about your privacy rights on the Information Commissioner’s Office website: https://ico.org.uk/

You have the right to be informed about how and why we process your personal information and any time you give us personal information you have the right to be informed about why we need it and how we’ll use it.

You can find most of the information you need in this Privacy Notice.

If you have any questions, please contact us through the contact details below.

You have the right to request a copy of your personal information.

You can request a copy of the information we may hold about you at any time.

You may choose to exercise your right of access through any of our contact details, but we’ll ask you to provide documented evidence of your identity before we process your request. We may also contact you to clarify your request or to ensure we have all the information we need to fully meet your request.

We aim to respond to your request within 1 month of verifying your identity (or within 3 months for more complex cases) however you’ll receive a response as soon as we can reasonably provide one. In more complex cases where we cannot provide a response within that time frame, we’ll write to you within 1 month to explain why an extension is necessary.

We don’t charge for subject access requests.

You have the right to ask us to correct inaccurate information 

If you believe information we hold about you to be inaccurate or incomplete, you can ask us to correct it or complete it at any time, through any of our contact channels. Wherever possible we’ll correct inaccurate or incomplete information immediately. Whilst we investigate that accuracy of the information, we’ll restrict the processing of the information in question.

We’ll let you know the outcome of our investigation as soon as we can. Any information we verify as inaccurate within one month of receiving your request.

You have the right to ask us to delete your personal information

In some circumstances you have the right to ask us to delete information we hold about you.

We’ll respond to your request as soon as we can and where appropriate we’ll delete your information within a month of your request.

We can’t delete any information where we have a legal or regulatory obligation to keep it. For example, this applies to all outstanding debts and some HMRC information that we are required to keep by law. We may also refuse your request if we believe it to be excessive. If your request for deletion is refused, we’ll explain the reason for refusal.

You have the right to ask us to restrict the use of personal information.

In some instances, you have the right to ask us to restrict the use of your personal information (for example, if you’ve challenged the accuracy of the information we hold or have objected to our processing). We’ll restrict our use of your information whilst we investigate your objection or request to correct your information.

We’ll respond to your request as soon as we can. If your objection is unsuccessful, we’ll only continue processing once we’ve let you know the outcome of the investigation.

Information related to these requests will not be automatically deleted unless you expressly ask us to.

You have the right to data portability

If we process your personal information with your consent and our processing is automated, you have the right to move, transfer or copy that data to another system for your own purposes.

However, we don’t currently have any services that processes information in this way. If we do in future, you can make a request and this data can be exported from our systems for you.

You have the right to ask us not to process your personal information

We process most of the information we collect about you under the lawful basis of ‘legitimate interest’ or by ‘consent’.

We will respond to your objection as soon as we can, detailing any actions we can reasonably make. If we believe there is an overriding compelling reason to continue the processing, we will explain why we think this is. Where appropriate we’ll action any requests to stop direct marketing as soon as practicable after reeving your request.

You can object to us using your data at any time through any of our contact details below.

Lawful basis for processing

Privacy Law states we must have a lawful basis for processing your information; the legal basis will vary depending on the circumstances of how and why we have your information. Usually we’ll do this in the following instances:

  • Our business activities within our legitimate interests. Our ‘legitimate interests include our lawful business purposes and commercial interests in operating our business as Yorkshire’s Finest Hampers in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.
  • You’ve given consent for us to process the information.
  • The processing is necessary for compliance with a legal obligation to which we are subject, for example some financial, credit or HMRC regulations.
  • To fulfil our contractual obligations to you; or because you have asked us to do something before entering into a contract (enquiries about the services we can provide).

We do not routinely process any special category information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, processing of genetic or biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation.

Contacting us

You can contact us by telephone on 01347820650 or by sending an email to contactus@yorkshiresfinesthampers.com

When you contact us by telephone, we may keep a record of your number so that we can update you with regards to any services that we provide to you.

If you email us, we’ll respond to you using the email address you gave us. We may keep a record of your email address as it may be used for future communications.

Any email sent to us, including any attachments, may be monitored, and used by us for reasons of security and for monitoring compliance. Emails are sorted, archived, and deleted in line with our information security and data retention policies.

We strongly advise not to post your personal contact or other sensitive information on a public social media site. If you contact us using social media, we’ll ask you to private message us to gather suitable information. We may suggest an alternative contact method if we think this is more appropriate.

Making a complaint

Yorkshire’s Finest Hampers strives to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. 

 

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive details of all aspects of the collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to: contactus@yorkshiresfinesthampers.com

If you believe that Yorkshire’s Finest Hampers has not complied with your data protection rights, you can complain to the Information Commissioner’s Office, their address is Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by calling 0303 123 1113.

If the complaint relates to a service provided by a third party, we’ll share information with them to try and resolve your complaint. If a complaint doesn’t want information identifying him or her to be disclosed, we’ll try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We’ll only use the personal information we collect to process the complaint and to check on the level of service we provide. We may occasionally compile and publish statistics internally, for example information like the number of complaints we receive, but not in a form which identifies any individuals.

We’ll keep complaints in line with our data retention policy. This means that information relating to a complaint will be retained for two years from closure.

Marketing

We will provide you with a simple opportunity to refuse or opt out of further contact.

Cookies

Cookies are small pieces of data which your browser stores on your machine as you use our website. Cookies are sometimes used to provide the user with a tailored experience when revisiting a site e.g. remembering preferences, so you don’t have to submit the same information twice etc.

What Cookies do we use?

We use cookies to identify you as a unique visitor and to identify which pages are being used. The cookie that is stored does not include any information that is personally identifiable to you. The information is completely anonymous.

Third Party Requests

These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Information we share with others

There are circumstances where we need to share some of your information to meet our legal obligations or where we are permitted to under Privacy Law or other legislation.

If we are contacted by HMRC, the Department for Work and Pensions (DWP), the police, fraud or similar agencies we are obliged to share this data with them without your consent and you will not be notified that this had been done. This is in the support of the prevention and detection of crime.

How long we’ll keep your information

We only keep your information for as long as we need it. We’ll retain certain information (e.g. contact information and bank details) for as long as you have a relationship with us. The length of time depends on the purpose of the processing. Generally, we keep:

  • Customer account details, billing, correspondence and details of services provided for up to six years after our last contact with you.
  • All HMRC business records must be retained for a period of (broadly) six years.
  • Enquiries about our services for up to one year.
  • Data subject requests and enquiries about your privacy rights (e.g. subject access requests and objections) for up to two years.
  • Information relating to a complaint will be retained for two years from closure.

 

After which time your personal information will be either deleted or anonymised.

These retention periods may be extended in certain limited cases as prescribed or permitted by law – e.g. because of an accident or to bring or defend a legal claim.

*Privacy Law means the UK General Data Protection Regulation, the Data Protection Act 2018, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (SI 2000/2699), the Electronic Communications Data Protection Directive 2002/58/EC, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, and all other applicable laws and regulations relating to processing of personal data and privacy in any applicable jurisdiction as amended and replaced, including where applicable the guidance and codes of practice issued by the UK Information Commissioner or such other relevant data protection authority.