TERMS OF SERVICE

Yorkshire’s Finest Hampers Limited

OVERVIEW

This website is operated by Yorkshire’s Finest Hampers Limited (“we”, “us”, “our”).
We are a company registered in England and Wales.

By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy and Returns Policy.

If you do not agree to these Terms, you must not use our website or services.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years of age
• You are legally capable of entering into binding contracts

Items containing alcohol may only be purchased by persons aged 18 or over.

SECTION 2 – USE OF THE WEBSITE

You agree not to misuse this website. You must not:

• Use the site for unlawful purposes
• Introduce viruses or malicious code
• Attempt unauthorised access to systems
• Copy or exploit any content without permission

We may suspend or terminate access if you breach these Terms.

SECTION 3 – PRODUCT INFORMATION

We make every effort to ensure that:

• Product descriptions are accurate
• Images fairly represent products

However:

• Colours may vary due to screen differences
• Weights and contents are approximate
• Packaging may vary

Substitutions

We reserve the right to substitute items of equal or greater value where necessary, while maintaining the overall quality and theme of the hamper.

SECTION 4 – PRICING AND PAYMENT

• All prices are in GBP (£)
• Prices include VAT where applicable unless stated otherwise
• Delivery charges are shown at checkout

We reserve the right to change prices at any time before an order is placed.

Payment must be received in full before your order is processed.

SECTION 5 – ORDERS

When you place an order:

• You are making an offer to purchase
• We may accept or reject your order

Orders are only accepted once you receive an order confirmation email.

We reserve the right to cancel orders where:

• Payment fails
• There is a pricing or product error
• Fraud or misuse is suspected

SECTION 6 – DELIVERY

• Delivery times are estimates only
• We are not responsible for delays caused by couriers or events outside our control

Risk and ownership

Ownership of goods transfers to you once payment is received.
Risk passes to you when the goods are delivered to your address.

SECTION 7 – CANCELLATIONS & RETURNS (UK CONSUMERS)

If you are purchasing as a consumer, you have legal rights under UK law.

Cooling-off period

You have the right to cancel your order within 14 days of receiving goods.

To cancel, you must notify us within this period.

Refunds

• Returned goods must be unused and in original condition
• Refunds will be processed in accordance with our Returns Policy

Exceptions

Certain items (e.g. perishable goods or personalised items) may not be eligible for return unless faulty.

SECTION 8 – FAULTY OR DAMAGED GOODS

If goods are faulty, damaged, or not as described, you are entitled to remedies under the Consumer Rights Act 2015, including:

• Repair or replacement
• Refund where appropriate

Please contact us promptly if there is an issue.

SECTION 9 – THIRD-PARTY SERVICES

Our website may contain third-party tools or links.

We are not responsible for:

• Third-party content
• External websites
• Services provided by others

Use of third-party services is at your own risk.

SECTION 10 – INTELLECTUAL PROPERTY

All content on this site (including images, text, branding):

• Belongs to us or our licensors
• Is protected by intellectual property laws

You may not copy, reproduce, or distribute content without permission.

SECTION 11 – USER CONTENT & FEEDBACK

If you submit reviews, suggestions, or feedback:

• You grant us a licence to use this content
• You confirm it does not infringe third-party rights

We may remove content that is unlawful or inappropriate.

SECTION 12 – PRIVACY

Your use of this site is also governed by our Privacy Policy, which explains how we collect and use your data.

SECTION 13 – LIABILITY

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any matter which cannot be excluded under UK law

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses
• Our liability is limited to the value of the goods purchased

SECTION 14 – INDEMNITY

You agree to indemnify us against claims arising from:

• Your misuse of the website
• Your breach of these Terms

SECTION 15 – TERMINATION

We may suspend or terminate access to our website at any time if you breach these Terms.

SECTION 16 – SEVERABILITY

If any part of these Terms is found invalid, the remaining parts will continue to apply.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our policies, form the entire agreement between you and us.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 19 – CHANGES TO TERMS

We may update these Terms from time to time.
The latest version will always be available on our website.

SECTION 20 – CONTACT DETAILS

Yorkshire’s Finest Hampers Limited
Holly Tree Cottage, Skewsby, York, YO61 4SG
Email: contactus@yorkshiresfinesthampers.com
Phone: 01347 820650
Company No: 14239741
VAT No: GB 377338070

✅ Final note

This version is:

• ✔ UK-aligned
• ✔ Consumer-law aware
• ✔ Cleaner and easier to read
• ✔ Suitable for a small e-commerce business