Next working day delivery on orders placed before 1200hrs T&C’s apply *

Refund policy

Returns & Refund Policy

Last updated: 12/02/2026
Business Name: Yorkshire's Finest Hampers Limited
Contact Email: contactus@yorkshiresfinesthampers.com

1. Your Right to Cancel (UK Consumer Contracts Regulations 2013)

Under UK law, customers have the right to cancel most online purchases within 14 days of receiving their order.

However, this right does not apply to:

  • Sealed food products once opened

  • Sealed alcohol products once opened

  • Perishable goods

  • Custom or personalised hampers

If you wish to cancel your order within the 14-day cooling-off period, you must notify us in writing at [Your Email Address].

Returned items must:

  • Be unopened

  • Be unused

  • Be in their original packaging

  • Be in a resaleable condition

Customers are responsible for return shipping costs unless the item is faulty.

Refunds will be processed within 14 days of receiving the returned goods.

2. Alcohol Products

As our hampers contain alcohol:

  • Alcohol cannot be returned once the seal has been broken.

  • We operate a Challenge 25 policy. Alcohol will only be supplied to persons aged 18 or over.

  • By placing an order, you confirm that the recipient is aged 18+.

We reserve the right to refuse delivery if age verification cannot be completed.

3. Damaged, Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to goods that are:

  • As described

  • Of satisfactory quality

  • Fit for purpose

If your hamper arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the outer packaging and contents

  • A description of the issue

We may offer:

  • A replacement

  • A partial refund

  • A full refund

This will be assessed on a case-by-case basis.

4. Non-Returnable Items

We cannot accept returns for:

  • Opened food or drink items

  • Opened alcohol products

  • Personalised or bespoke hampers

  • Seasonal or limited-edition items

  • Change of mind outside the 14-day cooling-off period

5. Delivery Issues

We are not responsible for:

  • Incorrect addresses entered at checkout

  • Failed delivery attempts

  • Delays caused by couriers

If a parcel is returned due to an incorrect address, additional delivery charges may apply.

6. Refund Processing

Approved refunds will be issued to the original payment method within 14 days of approval.

Please allow additional time for your bank or card provider to process the payment.

7. Contact Us

If you have any questions about your order, please contact:

Yorkshire's Finest Hampers Limited
Email: contactus@yorkshiresfinesthampers.com

We are committed to resolving any concerns promptly and fairly.